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How to Order

We accept a limited number of orders per week to ensure quality.

1. Choose Your Treats

Browse our price list and galleries to select the desserts that best suit your celebration.

Most desserts are priced by the dozen unless otherwise noted. Custom designs, colours, and flavour requests are welcome.

2. Submit an Order Request

Complete our Order Request Form with the following details:

  • Event date

  • Type of order (cookies, cupcakes, cake, boxes, etc.)

  • Quantity

  • Preferred flavours

  • Inspiration photos (if applicable)

  • Pickup or delivery request

 

Please note: submitting a form does not confirm your order.

3. Minimums & Lead Time

  • Minimum order: $75 before taxes

  • Standard lead time: 10 days

  • Custom cakes & large orders: at least 14 days recommended

 

Rush orders may be accommodated based on availability and are subject to an additional fee.

4. Quote & Confirmation

Once your request is reviewed, you will receive:

  • A custom quote

  • Availability confirmation

  • Payment instructions

 

Orders are confirmed only after payment is received. You may first receive an email to confirm details before a quote is provided.

5. Payment

  • 50% payment is required to secure your date

  • The remainder payment is due 2 weeks before your date

  • If your event date is less than 2 weeks away, full payment is due

  • Payments accepted via e-transfer (credit link available if needed - 2% fee charged)

  • Prices are subject to applicable taxes

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6. Pickup & Delivery

  • Pickup location: Scarborough, ON (address provided after confirmation)

  • Delivery may be available for an additional fee, subject to availability and location

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7. Changes & Cancellations

  • Design or quantity changes must be requested at least 72 hours before your pickup date and subject to acceptance

  • Cancellations within 3 days of pickup are non-refundable

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8. Allergens & Custom Work Disclaimer

All our items include dairy and gluten. While no nuts are included in any of our items, we cannot guarantee our ingredients have not come into contact with nuts during the manufacturing process.

Custom work is handcrafted; slight variations in colour and design are part of the artisanal process.

Ready to Order?

© 2026 by Sweet Serenade ® 

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LOCATION

Scarborough, ON

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