Question 1

Do you offer cake tastings?

Accepted Answer

Yes! Tasting boxes can be purchased in a set of 6 cake pairings. If you secure your booking with me within 1 month of receiving your tasting box, this amount is credited in your booking price (only applies to orders with a minimum spend of $250).

Question 2

Do you use fondant in your cakes?

Accepted Answer

We primarily use Swiss meringue buttercream, which is smooth, soft, and not-too-sweet, ensuring every inch of your cake is edible and delicious! Some fondant decorations may be used upon request. Please inquire for more details.

Question 3

Where are you located?

Accepted Answer

Located in Scarborough, ON, close to Scarborough Town Centre (401 and McCowan Road).

Question 4

Do you deliver?

Accepted Answer

Yes. Delivery is strongly encouraged for all tiered cakes, as driving with them can be difficult. Delivery/cake set-up fees will be based on location and set-up detail.

You may pick up your order at no charge, but keep in mind that once it has been picked up, the safety and responsibility of your order is yours and Sweet Serenade is no longer liable for any damages.

Question 5

Do you accept last minute orders?

Accepted Answer

This depends on the complexity and quantity of the order. 
Please send an email with the request (include 'last-minute' or 'urgent' in the subject line) and I will get back to you as soon as possible. 
I do not provide same day custom orders at this time. There will be a rush fee for last minute orders.

Question 6

Do you accommodate allergies?

Accepted Answer

Our items may contain eggs, milk, and gluten, and we do not cater to these allergens. While we do not bake with nuts, some ingredients may have come into contact with nuts during production. Please specify any nut allergies when ordering, and we'll do our best to accommodate your needs.

Question 7

What is your deposit and payment policy?

Accepted Answer

For all custom orders, a 50% non-refundable* deposit is required at the time of booking. The final payment is due 2 weeks before your event.

For orders with 2 weeks notice or less (i.e. rush orders), full payment is required upon booking.

Payments can be made by card and e-Transfer (preferred).

*exceptions may apply

Question 8

​What is your cancellation policy?

Accepted Answer

​10+ days in advance:
Option 1: Full refund less $15 admin/processing;
Option 2: Full credit towards future order.
4-9 days in advance:
Advance work and preparation has likely started;
ingredients and supplies have been purchased.
Option 1: 50% refund of all monies received;
Option 2: Full credit towards future order.
​1-3 days in advance:
Ingredients and supplies have been purchased.
Work has started on your order or may have already been completed.
No refund. No credit.

*note all terms are subject to change and there may be exceptions

Sweet Serenade

Frequently Asked Questions

Do you offer cake tastings?

Do you use fondant in your cakes?

Where are you located?

Do you deliver?

Do you accept last minute orders?

Do you accommodate allergies?

What is your deposit and payment policy?

What is your cancellation policy?

GET IT FRESH! Join our mailing list

Sweet Serenade

Frequently Asked Questions

Do you offer cake tastings?

Do you use fondant in your cakes?

Where are you located?

Do you deliver?

Do you accept last minute orders?

Do you accommodate allergies?

What is your deposit and payment policy?

​What is your cancellation policy?

GET IT FRESH! Join our mailing list

What is your cancellation policy?